Q1. Does this dashcam come with a TF card? If not, what type of memory card should I use?
A1: This camera supports microSD cards of Class 10 or above up to 128GB(NOT INCLUDED). Before using it, please format the card to FAT32 64KB file system on your PC, and then format it again on the camera. (p.s. If the FAT32 64KB option is not available on your personal computer, you can select Exfat or another file system. Also, when formatting the card on your PC, do not check the Quick Format box to ensure that the card can be formatted completely).
Q2. Is it easy to install?Do I need to be tech literate? Are there any instructions available?
A2: The installation of this dual dash cam is not difficult, and it is explained in the user manual.
There are three steps: 1) mount the front camera to the windshield with the included suction cups; 2) power the dash cam by connecting the car charger to the cigarette lighter; 3) mount the rear camera to the rear windshield by connecting the front dash cam with the rear camera cable.
There are also some installation tutorials for this model on YouTube for your convenience.
Q3. If the car charger stops working, can I get another one from the manufacturer?
A3: Yes, any accessories like car charger, rear cable, suction mount and stickers are provided freely whenever you need. And please kindly note that this camera has a built-in battery. The battery capacity is small, which is the dashcam industry standard. A large can be dangerous due to potential battery explosion. If you need longer monitoring during parking, we suggest using a hard wire kit for power supply. The hardwire kit can also be provided freely on request.
Q4. The camera automatically shuts down after one-minute-recording. What should I do?
A4. The camera default screensaver function turns the screen off after some time, but the recording is still going ongoing. The a flashing blue light indicates that the camera is recording. If you prefer the camera screen to always stay on, you can turn off this function on the camera menu.
Q5. Where can I get the latest firmware?
A5: Please text us with your current version to get the latest firmware to update (the camera version can be checked on the camera menu).